Responsible Financial Services
We put our customers at the heart of everything we do.
We put our customers at the heart of everything we do. We support New Zealanders experiencing vulnerability by providing accessible insurance solutions while continuously developing products and services that foster financial inclusion.
- As a part of Suncorp New Zealand’s Customer Vulnerability Framework, all front-line employees complete Tier 1 Customers Experiencing Vulnerability training so they can effectively implement our approach to supporting customers experiencing vulnerability.
- Our Vero Support and Asteron Support service provides customers with range of temporary services depending on customer need, such as counselling and budgeting. We also refer customers to our CEV Community Partners services in the community such as Lifeline, Good Shepherd, Victim Support, Shine, Citizens Advice Bureau, Age Concern and MoneyTalks.
- In 2020, Vero launched a pilot car insurance product with Good Shepherd New Zealand, Drive which has being extended until 2024. Drive has been designed based on research into the needs of low-income New Zealanders and aims to provide coverage and value for those excluded from the traditional car insurance market.
- Supplier Code of Practice outlines our supplier expectations to ensure they are sustainable, responsible, fair and ethical in their business practices when they represent Suncorp New Zealand and our brands. The Code includes our expectations in terms of human rights, ethical business practices, community investment and impact on our environment.
More of our Principles
Sustainable Growth
We seek to innovate and optimise economic, social and environmental outcomes throughout our business and value chain.
Resilient People and Communities
We respect human rights and invest in the wellbeing and resilience of our people and communities.
Trust and Transparency
We are open and transparent in our dealings with our stakeholders and uphold a genuine commitment to delivering fair customer outcomes.
